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Returns | Exchange Policy & Processes


We extended returns for Christmas 2022! You will have until 20 January 2023 to return or exchange your order. 

We are sure that you will be completely thrilled with your purchase from Nalu Beads but if, for any reason, you should decide not to keep it, our returns policy makes it easy for you to send it back to us.

Please include your name, address and order number with the goods you are returning, plus the reason for returning them, and obtain proof of postage. We will then refund you the original cost of your order (plus the postage if there was a fault with the order).


If you would like to exchange an item the quickest way is to order the item you need and return the incorrect one for a refund. We can however sort your exchange out for you, simply return the item you want to exchange to us and enclose a note of this request. List the item you want it replaced with and enclose your contact details and return details. If you have any questions please email us at 

CUSTOM PRODUCTS : we can only offer a refund on the beads for Custom Jewellery as these products have been made up bespoke for you so the cord and making cannot be refunded.

If you purchased your beads from a retail store or website other than please go directly to the original place of purchase, thank you.

We regret we are not liable for returns which do not reach us, or are damaged when we get them back.



Nalu Beads
6 Velator Way
EX33 2FB

PLEASE DON'T FORGET TO INCLUDE YOUR DETAILS! We cannot deal with your return if we don't know who you are!