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Returns Policy & Process

We are sure that you will be completely thrilled with your purchase from Nalu Beads but if, for any reason, you should decide not to keep it, our returns policy makes it easy for you to send it back to us.

Returns must be made within 30 days of receipt and the goods must be unused and returned to us in their original packaging.

Please include your name, address and order number with the goods you are returning, plus the reason for returning them, and obtain proof of postage. We will then refund you the original cost of your order (plus the postage if there was a fault with the order).

CUSTOM PRODUCTS : we can only offer a refund on the beads for Custom Jewellery as these products have been made up bespoke for you so the cord and making cannot be refunded.

If you purchased your beads from a retail store or website other than please go directly to the original place of purchase, thank you.

We regret we are not liable for returns which do not reach us, or are damaged when we get them back.



Nalu Beads
6 Velator Way
EX33 2FB

PLEASE DON'T FORGET TO INCLUDE YOUR DETAILS! We cannot deal with your return if we don't know who you are!