Delivery Information
We are open for you to click and collect or shop directly from our studio, please see our opening times below and we do recommend you email us before to check we will be open.
Nalu Delivery Information
Orders are shipped every day Monday to Friday, most orders placed before 12 Midday will be sent that day (excluding Saturday and Sunday) unless they are Sand Bead products as these are made to order.
Please note - all our Beach Sand and Bespoke Option Products are made to order and may take up to 3 days to dispatch.
All orders are shipped in large letter envelopes unless the gift box option (£2.50) is added to your order.
UK Delivery
All our orders are now shipped using tracked and signed for services.
Free UK delivery is valid on orders of £50 and over. We will send your order using Royal Mail Tracked 48 which aims to deliver in 3 days.
If you need your order a bit quicker, please select our Express UK delivery (Royal Mail Tracked 24) that you can opt to pay for.
UK Standard Delivery (RM Tracked 48 2-3 days) £3.50
UK Express delivery (RM Tracked 24 1-2 days) £4.50
UK Next Working Day Delivery (RM Special Delivery) £10.00
Click & Collect
If you live locally and wish to collect your order from our workshop, please select this option at checkout. You will receive and email when your order is ready for collection. We are open Monday to Friday 10am to 4pm during the summer months for collections.
International Shipping
There is a flat rate charge of £30.00 and we will use a courier to ship international orders. These will be either DPD, DHL or Fedex depending on the destination. Please ensure you add your email , contact telephone number and full address details to order. On some occasions we may need to contact you. for more information. Please allow up to 15 days for your order to be delivered but we will choose the fastest and safest option for your package. You will be liable for all duties and custom fees upon receipt of your order, these will vary upon location and we do not know how much they will be. Unfortunately we cannot accept returns on international orders.
We will try our best to answer any questions you may have in regards to shipping your parcel. Please email us at hello@nalubeads.com.
EU Shipping
PLEASE NOTE : We have been trying to cover the costs of duties and fees when shipping to European countries but these are no longer viable. We do offer shipping to all EU countries but you will be liable to pay any fees or duties upon receipt of your order.
There is a flat rate charge of £30.00 and we will use a courier to ship international orders. These will be either DPD, DHL or Fedex depending on the destination. Please ensure you add your email , contact telephone number and full address details to order. On some occasions we may need to contact you. for more information. Please allow up to 15 days for your order to be delivered but we will choose the fastest and safest option for your package. You will be liable for all duties and custom fees upon receipt of your order, these will vary upon location and we do not know how much they will be. Unfortunately we cannot accept returns on EU orders.
USA Shipping
We are now shipping to the USA again but we will be using either FedEx or UPS. There is a standard charge of £30 for this service and please allow up to 14 days for delivery. Please be aware you may be liable for customs or other charges upon delivery.
Delivery Times
Free UK delivery: If your order qualifies for automatic Free UK standard delivery or you apply a promotional code your order will be sent using Royal Mail Tracked 48 which aims to deliver in 2-3 days. Please note that this is a different service to the Express UK delivery that you can opt to pay for.
UK delivery: Standard UK shipping orders are sent by Royal Mail Tracked 48 and aim to deliver in 2-3 days. Please be aware deliveries can take longer during busy periods & calendar holidays.
Express UK Delivery is shipped using Royal Mail Tracked 24 and aim to deliver in 1-2 days.
UK next working day delivery: Orders* placed before midday Monday to Friday GMT are shipped to arrive the next working day. Orders placed after midday are dispatched the following working day (tracking information is provided). In accordance with Royal Mail, next day delivery guarantees delivery by 9pm the following working day.
*Please note - all our Beach Sand Products are made to order and may take up to 5 days to dispatch.
Lost or Delayed Post
We use the most reliable & economical postal service to ensure your package arrives quickly & securely. Very occasionally for reasons beyond our control, post can be delayed or missing in action. If you think your order may be delayed or lost, we will do all we can to help. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. For non-UK orders, please allow two weeks before contacting us.